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Problems with Jacuzzi BM06959 Era One-Piece Elongated Toilet

The china has developed a crack where the bowl meets the tank and is leaking. I'm having problems finding anything online about this model. I'm looking for warranty information.

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1 Main floor bath fixtures Jacuzzi BM06959 - Era Elongated One Piece Toilet Classic and versatile, the Era One-Piece Toilet features Jacuzzi Propulsion Advanced Flushing
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One Piece Toilets ... Glacier Bay 1-piece 1.1 GPF/1.6 GPF High Efficiency Dual Flush Elongated All-in-One Toilet in White ... For screen reader problems with ...
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Problems with Jacuzzi BM06959 Era One-Piece Elongated Toilet

Here is a store front that sells that unit. It is Bob Villa's own website. I am sure they can fix you up. Good luck and let me know if you have trouble getting the ifo you need.I have a contact at Jacuzzi that I will get hold of if this doesnt work for you.
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I have a jacuzzi espree (EZ36959) toilet which was installed in November of last year. It has worked fine until November of this year. It will not flush solid waste. I have to add hot water and wait about one hour and then flush it for it to work. I have had two different plumbing companies and three different plumbers look at it but no one knows what the problem is. Any suggestions would be appreciated. Thank you.

Did any one run camera threw? This usually means obstruction.If you have really hard water.holes around rim could be restricted.cure is muratic very careful.rarely,a pluged vent stack.once I found a big dip in a long drain line slowing flush.
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My four scatched my Jacuzzi witha screw driver

There are repair epoxies available from Jacuzzi which you can apply yourself. They are already colored. You will clean it well, dry it, and apply the epoxy with a small plastic flatedge which will surprise you at how good it will look. Charge the four year old when he/she becomes 18 with interest!
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I bought two of the Jacuzzi model BK37959ERA elongated complete toilets. In both toilets the right hand bolts that hold the tank to the base have a slighrt leak, straight through dripping off the threads. I tried tightening the bolts more but no luck. In both cases I did notice when I removed the bolts to inspect for problems I noticed what looked like a small torn O ring. Do you know if an O ring is part of the bolt assembly? Also any thoughts on solving the leak? - Thanks Greg Baker

Should be a few flat rubber washers and a few metal or heavy plastic washer,But sometimes even when all the parts are right you still need to apply a little silicon or even plumbers putty.I do this to all that I work on,Just as a preventative measure.This is also the quickest and least cost effective way to repair it. Please take time to rate this fixya
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Need a manual for a jacuzzi toilet - Jacuzzi BK37959 White Era?? Two-Piece Elongated Toilet BK37

The toilet bowl will not fill very much up
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Tank won't stop filling up...overflow hose just keeps running. i lift up on blue piece and it stops, but starts again once i let go. i just got this toilet in the summer...hard to believe it has problems already. right now i have turned off water otherwise it would run all night. help. not sure of the model's the jacuzzi toilet for handicapped.

You need to replace tank valve.See photo of the product: this product at hardware store.Turn off water to toilet.Flush toilet to empty water from tank.Under the tank, the tank valve is held with two nuts.Nut1 seals water line to the valve.Nut2 seals valve to the tank.Loosen nut1 and it drops down. You can use same nut for new valve, or use new one that comes with product.Notice there is a beveled washer stuck in bottom of valve, or stuck inside nut1. Your new valve will have a new beveled washer.Loosen nut2 and valve come loose and can be lifted out.When you lift up valve, remaining water will run onto floor so have a pan and towel ready.Notice on bottom of valve is a rubber washer. This washer seals the valve and tank together so water will not leak.New valve comes with 2 washers > big one and small one. They are usually attached together, small one inside bigger one, and you have to tear them apart.Clean opening of sand and dirt.Supply pipe is sticking up.Put nut1 and small beveled washer onto the supply pipe, with flat side of washer facing downward and rounded side facing up toward tank.Put bigger washer on bottom of new valve. Flat part of washer goes to valve, beveled part of washer faces downward to tank.Set valve in place and notice how washer covers the hole. Put nut2 on bottom of valve and tighten. As you tighten the nut, valve will rotate inside tank. Make sure float and parts can move freely.The valve doesn't have to be super tight to seal. Just tighten ia reasonable amount, and you can tighten more later if needed.Now attach nut1 to bottom of new valve and this will seal supply line going into tank.This nut has to be fairly tight.Turn water on.Valve has adjustments for selecting height of water inside tank.Use paper towel on bottom of valve to check for leaks.Leave catch pan under new valve for couple days to make sure there is no dripping.If water is seeping, then tighten nut1 or nut2 a bit more.Sometimes the shut off start leaking. Open shut off all the way to see if this solves problem.Add a comment for more free help.Also take advantage of fixya phone service.For a price, fixya expert speaks with you over phone while you work on toilet.
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Jacuzzi toilets installed one year ago - for the first year toilets filled up in a matter of seconds - now both toilets are taking up to 4-5 minutes to fill up the back tank. nothing has changed - why would all of a sudden the fill up would change from a matter a seconds to more than 4 minutes? this is for both toilets put in at same time.

If you remove the fill valve assembly by undoing the plastic nut on the bottom, there is a filter screen inside there (it doesn't really look like a filter from the bottom but it is). To remove the filter, gently blow into the top line where the hose connects and the filter will pop out (quickly, so keep an eye on it). It has a very small mesh and you can scrub it clean with an old tooth brush or air wand. Reinstall and A-OK. During installation, debris may have plugged this filter screen.
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